Customer experience, customer centric, these are some of the buzzwords of the moment. But if you take 5 minutes and reflect on your best customer experiences, it is difficult to gather 5 that are really outstanding. Bad customer experiences?...
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When I discovered Japan in 1998 during a 3-month internship, I got a real shock: the language barrier, the delicious food, the technology, the traditions… It was love at first sight, although we had to work 7 days a...
This week we are in Paris, France, on the magnificent Place Vendôme. Why? First of all because t is a key luxury shopping location, especially for watches and Jewelry brands, from Cartier to Breguet, from Hublot to Van Cleef...