Structuring a training session is essential to optimize impact and retention. In itself it requires minimum instructional design notions so that the training is not simply a “presentation”. The current situation adds a challenge: distance. Let’s see how to...
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Building the customer relationship The store manager as an agent of change This cultural change is also felt on the sales floor and requires an active participation of store managers. Indeed, sales teams need to leave their...
Sales training is about behavioral change, empathy development and practice. As a consequence a lot of retail and sales professionals have suspicions about digital learning when it is applied to sales. However digital tools can greatly improve...